keraton Terms of Use

Account eligibility and opening on keraton

To open a keraton account, you must be of legal age in your jurisdiction and reside in a territory where our services are permitted. We do not verify your age through third-party sources; you certify your age by submitting your account details. We ask for your legal name, national ID number, date of birth, and current address. You upload a scan or photograph of your government-issued ID (national identity card, passport, or driver's licence).

We verify all identity documents within one business day. If we cannot verify your documents or if we suspect fraud, we may suspend your account and return any funds to your original payment method. We do not issue refunds for account closures due to identity verification failure.

Once verified, your keraton account is active. You can deposit, enter tournaments, access live-dealer tables, and withdraw payouts. You are responsible for keeping your password secure. If you suspect unauthorized access, contact our support team immediately. We will investigate and, if needed, reset your account access.

Deposits and withdrawals on keraton

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits process within minutes. Your funds appear in your keraton account balance immediately upon successful payment. We do not charge deposit fees.

Withdrawals are processed to the same payment method you used for deposits. You request a withdrawal through your keraton dashboard; we process it within our standard window. Mobile wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically settle within a few hours. Bank transfers depend on your bank's processing hours; during holidays like Idul Fitri, Idul Adha, or Imlek, processing may extend slightly. We do not guarantee withdrawal timelines but work to minimize delays.

If a withdrawal fails due to incorrect account details or a payment-system issue, funds return to your keraton account balance automatically. You can retry or contact our support team for assistance. We do not retain failed withdrawal funds.

Tournament rules and settlement on keraton

Our slot tournaments run on published schedules. When you enter a keraton tournament, you receive a starting balance and compete on a leaderboard. Your spins accumulate points. The leaderboard updates in real time. At tournament close, final ranks determine payouts according to the tier structure published before the tournament started. We calculate all payouts automatically and credit your keraton account within our standard processing window.

Football and esports predictions follow similar rules. You select your prediction, lock in your entry, and settlement occurs after the official result is confirmed. Payouts are calculated according to the odds at the time of entry. We do not adjust payouts retroactively. All settlement is final once the match concludes and the official result is announced.

If you dispute a settlement, contact our support team with your transaction ID. We will review your account history and the rules in effect at that time. If we find a calculation error, we will correct it and issue an adjustment. All settlement disputes must be raised within thirty days of the tournament or match close.

Demo mode and practice play on keraton

All keraton tournament games are available in demo mode at no cost. Demo play uses practice credits and mirrors the live game exactly—same mechanics, same symbols, same payout logic. Demo access is available immediately after account creation; no deposit is required. We encourage all players to practice in demo mode before entering their first paid tournament.

Demo play does not count toward tournament leaderboards and generates no payouts. Demo credits reset daily and cannot be withdrawn. Demo mode is for learning and practice only.

Account restrictions and suspension on keraton

We reserve the right to suspend or close your keraton account if we suspect fraud, unauthorized access, or violation of these terms. Reasons for suspension include providing false identity information, multiple account creation, using automated software or bots, or engaging in collusion with other players. We do not issue refunds for accounts suspended due to policy violation.

If your keraton account is suspended, we notify you by email or SMS. If we find the suspension was in error, we will restore your account and any funds. If we confirm a policy violation, we may close your account permanently and forfeit your balance.

We do not suspend accounts without investigation. If you believe your keraton account has been suspended in error, contact our support team immediately with details. We will review and respond within one business day.

On keraton, we settle all disputes by referring to your transaction history and the rules published at the time of your entry. We do not change terms retroactively.

Data protection and privacy on keraton

We collect your personal information (name, national ID, date of birth, address, payment details) to verify your identity, process deposits and withdrawals, and comply with applicable regulations. We encrypt all data and store it securely. We do not share your information with third parties outside our verification and payment-processing workflows.

We do not sell your data. We do not use your information for marketing beyond your own keraton account communications (password resets, settlement notices, payment confirmations). Your data remains on file for the duration of your account. You can request deletion by contacting our support team; we will remove your data from our active systems within thirty days, subject to any legal retention obligations.

We use cookies to track your keraton session, remember your preferences, and prevent fraud. You can disable cookies in your browser; this may affect your keraton experience. We do not use tracking pixels or third-party analytics on your behalf.

Dispute resolution and contact on keraton

If you have a complaint about keraton, contact our support team through live chat, email, or SMS. We respond to most complaints within two hours on business days and within four hours on weekends. We handle all disputes fairly and thoroughly.

If you cannot resolve your issue through support, you can escalate to our management team. We maintain a formal dispute log and investigate all escalations within five business days. We will respond in writing with our findings and any remedial action.

Our support team speaks Indonesian (Bahasa Indonesia) and English. You can select your preferred language in your keraton account settings.

Jurisdiction and changes to these terms

keraton operates only where local law permits online gaming services. We do not offer our platform in jurisdictions where online wagering is prohibited. You are responsible for verifying that your access to and use of keraton complies with your jurisdiction's laws and regulations.

We may update these terms at any time. Material changes will be communicated via email or notice on your keraton dashboard. Your continued use of keraton after an update constitutes acceptance of the new terms. If you do not accept a change, you may close your account and withdraw your balance.

These terms are governed by the laws of the jurisdictions where keraton operates. Any disputes arising from these terms will be resolved according to those laws and through our dispute-resolution process outlined above.