keratonLegal Notice

Service availability and jurisdictional restrictions

We do not offer keraton services in jurisdictions where online gaming, sportsbook wagering, or prediction markets are prohibited by law. Our platform operates only where local law permits, and access from prohibited jurisdictions is the responsibility of the user, not keraton. We implement technical measures to restrict access from certain regions, but these measures are not foolproof and do not absolve users of their own legal obligations.

Users are solely responsible for verifying that access to keraton and participation in all keraton services—including slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), football markets (Liga 1, Piala Indonesia, Piala AFF), and esports tracking—comply with the laws of their own jurisdiction. If you are uncertain about the legal status of online gaming in your location, do not create an account and do not access keraton services. We recommend consulting local authorities or seeking legal guidance if you have questions.

keraton does not operate as a licensed or regulated entity in any specific country. We do not claim to hold licenses from gambling commissions, financial regulators, or any government body. We operate within the framework of applicable law in the jurisdictions where we are permitted to serve, but we make no licensing claims. If a jurisdiction requires specific licensing for services like ours, and keraton does not hold that license in your region, then keraton services are not available to you.

Account eligibility and user responsibilities on keraton

To create an account on keraton, you must be of legal age in your jurisdiction to participate in online gaming services. You must not be located in, nor ordinarily resident in, a jurisdiction where keraton services are prohibited. You must provide accurate and truthful information during account registration, including your legal name, national ID number, date of birth, and address.

You are responsible for maintaining the confidentiality of your keraton login credentials. You are responsible for all activity that occurs under your account, including all slot tournament entries, live-dealer sessions, and sportsbook predictions. If you believe your account has been compromised, contact our support team immediately.

Your use of keraton services is at your own risk. We do not guarantee specific outcomes, winnings, or payouts beyond what is explicitly stated in our tournament rules and settlement processes. You acknowledge that all gaming and prediction activities involve risk, and that you may lose money.

Data protection and privacy on keraton

We collect and process personal data—including your name, contact details, national ID information, and payment method details—to verify your identity, process deposits and withdrawals, and operate keraton services. Your data is encrypted and stored securely. We do not share your personal information with third parties outside our verification and payment-processing workflows.

For full details on how we collect, use, and protect your data, refer to our Privacy PolicyThat document outlines your rights regarding your personal information, including data access, correction, and deletion requests.

We comply with standard data protection practices, including encryption of sensitive data and secure storage of account credentials. If you have questions about your data or wish to request deletion of your account and associated personal information, contact our support team.

Users are solely responsible for verifying that keraton services are available in their jurisdiction and that their use complies with local law. We do not provide legal advice or licensing claims.

Payment methods and withdrawal practices

keraton accepts deposits through six payment wallets—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet—and four Indonesian banks: mobile banking, local payment, online payment, e-wallet. Deposits are processed quickly, typically within minutes. Withdrawals are processed to the same payment method you used for deposits, and processing times vary based on your chosen method and any banking holidays like Idul Fitri, Idul Adha, or Imlek.

If a withdrawal fails due to incorrect account details or a payment-system issue, funds return to your original payment method automatically. We do not retain failed withdrawal funds. All deposit and withdrawal transactions are recorded in your keraton account history and are available for download.

We process all lawful withdrawal requests without undue delay, subject to standard verification checks. If you have questions about your withdrawal status or payment method, contact our support team.

Limitation of liability and disclaimer

keraton is provided on an "as is" basis. We make no guarantees about continuous availability, error-free operation, or specific outcomes from gaming or prediction activities. We do not warrant that our platform will be free from interruptions, bugs, or technical issues.

To the extent permitted by law, keraton and its operators disclaim liability for any indirect, incidental, or consequential damages arising from your use of our services, including losses of money or data. Your sole remedy for any issue with keraton is to contact our support team for resolution.

These limitations apply to the maximum extent permitted by the laws of your jurisdiction. If your local law does not permit such limitations, those laws will apply to resolve any dispute.

Contact and dispute resolution

For legal inquiries, questions about service availability in your jurisdiction, data protection requests, or disputes regarding keraton services, contact our support team through one of the following channels:

• Live chat: Available through your keraton account dashboard
• Email: Support team responds within two business hours on weekdays
• SMS: Account recovery and urgent notifications

Our team speaks both Indonesian (Bahasa Indonesia) and English. You can select your preferred language in your account settings. We aim to resolve inquiries and disputes fairly and transparently, referring to our published rules and policies.

If you believe keraton has violated this legal notice or your rights, document your concern and contact our support team with relevant details, transaction IDs, and any supporting evidence. We will investigate and respond within a reasonable timeframe.