keratonPrivacy Policy
This page describes what we collect when you use keraton and how we keep that data protected. We take your privacy seriously and operate under clear rules about what personal information we gather, how we use it, and who has access to it.
When you create a keraton account, register for tournaments, deposit funds, or contact our support team, we collect certain data. This policy explains exactly what that data is, why we need it, and what rights you have regarding your information. We also describe how cookies work on keraton and what third-party services we may use to process your data.
Our core principle is transparency. We do not hide data practices in obscure terms; we lay them out plainly so you can make informed decisions about using keraton.
What we collect and why
We collect your email address when you register on keraton. We also ask for your legal name, national ID number, date of birth, residential address, and a scan or photograph of your government-issued ID (national identity card, passport, or driver's license). This verification data protects both you and our platform by ensuring payouts reach legitimate account holders and that we comply with local regulations.
When you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction records including the amount, date, time, and payment method. We use this data to process your deposit, maintain your account balance, and track your withdrawal history. We also retain records of your slot tournament entries, live-dealer table participation, and football/sportsbook activity for settlement and dispute resolution.
When you contact our support team via live chat, email, or SMS, we collect and retain your messages and our responses. We use these records to resolve your issue, improve our service, and provide context if you contact us again about the same topic. We also collect technical data—your IP address, browser type, device model, and approximate location—to detect fraud, prevent abuse, and optimize keraton's performance.
We do not collect more data than necessary. For example, we do not track your browsing history outside keraton, and we do not monitor what you do on other websites. We collect only what is required to operate our services, handle your account, process payments, and comply with local law.
How we use your data
We use your personal information for these purposes: processing your account registration and verification; processing deposits and withdrawals; settling tournament outcomes and payouts; responding to your support requests; detecting and preventing fraud; complying with legal obligations; and improving keraton's features and user experience.
Your data is used internally by our keraton team. We do not sell your information to third parties for marketing. However, we may share your data with payment processors (when you deposit or withdraw), identity-verification vendors (when we verify your ID), and legal authorities if required by law. We disclose this only when necessary to complete your transaction or comply with a legal requirement.
We store your account data, transaction history, and support communications for as long as your keraton account is active, plus a reasonable retention period thereafter (typically 7 years) to comply with financial record-keeping rules. If you close your account and request data deletion, we remove your personal information within a standard timeframe, except where law requires us to retain it longer.
Third-party processors and data transfers
We use third-party processors to provide services on keraton. Payment processors handle your mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers. Identity-verification vendors confirm your government ID. Our hosting provider maintains the servers where keraton runs. These processors sign agreements to protect your data and use it only for the purposes we specify.
Our servers may sit outside your jurisdiction. If your data is transferred internationally for processing, we ensure it receives the same level of protection as it would within Indonesia. We do not transfer data to countries without adequate privacy protections, and we comply with local data-residency rules where applicable.
We review our third-party processors regularly to ensure they maintain security standards. If we change a processor or partner, we notify you of the change where required by law.
Cookies and tracking
We use cookies on keraton to remember your login session, maintain your language preference, and improve your experience. Cookies are small text files stored on your device. Essential cookies are required for keraton to function; preference cookies save your settings; analytics cookies help us understand how you use the platform.
You can control cookies through your browser settings. If you disable cookies, some keraton features may not work properly, but you can still access basic functions. We do not use cookies to track you across unrelated websites; our cookies function only within the keraton platform.
Third-party services like analytics providers may place cookies on your device when you use keraton. These cookies help us measure traffic and usage patterns. We do not share your personal information with these providers beyond what is necessary for analytics.
Your privacy rights on keraton
You have the right to access your personal data. You can download a copy of your account information, transaction history, and support messages by requesting it from our support team. We aim to provide this within 14 days.
You have the right to correct inaccurate information. If your name, address, or ID details are wrong in our system, you can update them through your keraton account settings or contact our support team.
You have the right to request deletion of your data, subject to legal limits. We will delete your personal information when you close your account, except where law requires us to retain records (for example, financial records for tax compliance).
You have the right to withdraw consent for certain data uses. For example, if you no longer want to receive account notifications via SMS, you can disable that in your settings. However, you cannot withdraw consent for data processing necessary to operate your account or comply with law.
We collect your data to serve you on keraton—to process your account, settle your payouts, and provide support. We protect that data with encryption and access controls, and we do not sell it to advertisers.
Contact us and policy updates
If you have questions about our privacy practices, want to access your data, or wish to exercise any of your rights, contact our keraton support team through live chat, email, or SMS. We respond to privacy requests within 14 days.
We may update this privacy policy from time to time as keraton evolves or as regulations change. When we make material changes, we notify you via email or a prominent notice on our platform. Continued use of keraton after such notice means you accept the updated policy.
This privacy policy is effective as of the date it was last updated. We maintain this policy to reflect our current data practices on keraton and to give you full transparency about how we protect your information. Your privacy matters to us, and we are committed to handling your data responsibly.